Terms of Service

1. Introduction and Acceptance

Welcome to CVB Ventures LLC. These Terms of Service govern your relationship with CVB Ventures LLC, a limited liability company organized under the laws of the State of Utah, with its principal place of business at 521 E 3RD Ave, Salt Lake City, UT 84103-2973, United States. Throughout these terms, references to CVB Ventures, we, us, or our refer to CVB Ventures LLC.

By accessing, browsing, or using this website, by submitting information through our contact forms, or by engaging us to provide professional services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. These terms apply to all visitors, users, clients, and others who access or use our website or services.

If you are entering into these Terms of Service on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these terms. In such a case, references to you or your in these terms shall refer to both you as an individual and the entity you represent.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content, excluding credit card information and other protected data, may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.

2. Definitions

For the purposes of these Terms of Service, the following definitions apply:

Services refers to all computer systems design, integration, architecture consulting, cloud infrastructure planning, cybersecurity assessment, digital transformation advisory, managed technology services, and any other professional offerings provided by CVB Ventures LLC, whether delivered remotely or on-site, and whether provided on a project, retainer, or ongoing basis.

Client refers to any individual, company, organization, or legal entity that has entered into an engagement with CVB Ventures LLC for the provision of Services, whether through a signed statement of work, a purchase order, or other mutually agreed instrument.

Deliverables refers to all work products, reports, designs, architecture documents, source code, configurations, deployment scripts, diagrams, presentations, recommendations, and any other tangible or intangible outputs created by CVB Ventures LLC in the course of providing Services to a Client.

Website refers to the internet site accessible at the domain machen.hair and all subdomains, pages, content, and functionality made available through that domain.

Confidential Information refers to any non-public information disclosed by one party to the other in connection with the Services, whether in written, oral, electronic, or other form, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

Statement of Work refers to a written document executed by both parties that describes the specific Services to be provided, deliverables, timelines, fees, and any other terms specific to a particular engagement.

3. Eligibility and Account Registration

You must be at least eighteen years of age and capable of forming legally binding contracts under applicable law to use our website and services. By using our website or engaging our services, you represent and warrant that you meet the minimum age requirement and that you are not barred from receiving services under the laws of the United States or any other applicable jurisdiction.

Certain areas of our website or service offerings may require you to create an account or provide registration information. When you create an account, you agree to provide accurate, current, and complete information and to update that information promptly if it changes. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with these account security obligations. We reserve the right to suspend or terminate your account at our sole discretion if we believe that your account has been compromised or used in violation of these terms.

We may use the contact information you provide to send you service-related notices, including changes to these terms, project updates, and billing communications. You may not opt out of service-related communications while you maintain an active engagement with us.

4. Services Description

CVB Ventures LLC provides professional services in the domain of Computer Systems Design and Related Services, operating within the broader Professional, Scientific, and Technical Services sector. Our service offerings include, but are not limited to, the following categories:

Enterprise Architecture Design: We assess your current technology landscape, define target-state architectures aligned with your business objectives, and produce detailed blueprints covering application architecture, data architecture, infrastructure architecture, and integration architecture. Our deliverables include architecture decision records, reference architectures, and phased implementation roadmaps.

Systems Integration: We design and implement integration solutions that connect disparate systems, platforms, and data sources within your organization. This includes API design and management, message-based integration, event-driven architectures, legacy system modernization, and the implementation of integration platforms and middleware.

Cloud Infrastructure: We architect, migrate, and manage cloud environments across major platforms including Amazon Web Services, Microsoft Azure, and Google Cloud Platform. Services include landing zone design, workload migration planning and execution, cost optimization, security and compliance configuration, and multi-cloud orchestration.

Managed Technology Services: We provide ongoing operational management and support for your technology infrastructure, including 24/7 monitoring, incident response, performance tuning, security patching, capacity planning, and configuration management. Service scope and SLAs are defined in the applicable Statement of Work.

Digital Transformation Consulting: We deliver strategic advisory services to help organizations navigate complex technology decisions. This includes digital maturity assessments, technology roadmap development, vendor selection support, organizational change management planning, and benefits realization tracking.

The specific scope, deliverables, timeline, and fees for any engagement shall be documented in a Statement of Work executed by both parties. In the event of a conflict between these Terms of Service and a Statement of Work, the Statement of Work shall prevail with respect to the specific engagement it governs.

5. User Obligations and Conduct

As a condition of your use of our website and services, you agree to comply with the following obligations and standards of conduct. Failure to comply may result in the suspension or termination of your access to our website and services, at our sole discretion and without refund of any fees paid.

Lawful Use: You agree to use our website and services only for lawful purposes and in accordance with these Terms of Service. You shall not use our website or services in any manner that violates any applicable federal, state, local, or international law, regulation, or ordinance.

Prohibited Activities: You shall not engage in any activity that interferes with or disrupts our website, servers, or networks connected to our website. Prohibited activities include, but are not limited to: uploading or transmitting viruses, malware, or any other malicious code; attempting to gain unauthorized access to our systems or the systems of other users; engaging in any form of automated data collection without our express written permission; using our website to send unsolicited commercial communications; impersonating any person or entity; or otherwise engaging in fraudulent, deceptive, or harmful conduct.

Cooperation: In the context of a professional services engagement, you agree to provide reasonable cooperation to CVB Ventures LLC, including timely provision of information, access to systems and personnel, and prompt review and feedback on deliverables. Delays in providing cooperation may result in project timeline adjustments and additional fees.

Accurate Information: You represent and warrant that all information you provide to us, whether through our website, during consultations, or in the course of an engagement, is truthful, accurate, and complete to the best of your knowledge. You acknowledge that our ability to deliver effective services depends on the accuracy and completeness of the information you provide.

6. Intellectual Property Rights

All intellectual property rights related to our website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and compilation of the website, are owned by or licensed to CVB Ventures LLC and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Website Content: You may view, download, and print pages from our website for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material on our website without our prior written consent, except as expressly permitted by these terms.

Deliverables and Work Product: Ownership of deliverables and work product created by CVB Ventures LLC in the course of providing Services shall be as specified in the applicable Statement of Work. In the absence of a specific provision in a Statement of Work, CVB Ventures LLC retains ownership of all pre-existing intellectual property and any methodologies, tools, frameworks, and know-how used in the delivery of Services, while the Client receives a perpetual, non-exclusive, non-transferable license to use the deliverables for its internal business purposes.

Trademarks: The CVB Ventures name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of CVB Ventures LLC or its affiliates. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on our website are the trademarks of their respective owners.

Feedback: If you provide us with any feedback, suggestions, ideas, or recommendations regarding our website or services, you agree that we may use such feedback without restriction and without any obligation to compensate you, and you grant us a perpetual, irrevocable, worldwide, royalty-free license to incorporate and use such feedback for any purpose.

7. Payment Terms and Fees

The fees for our Services shall be as specified in the applicable Statement of Work. Unless otherwise stated in the Statement of Work, all fees are denominated in United States Dollars and are exclusive of applicable taxes, which shall be added to our invoices where required by law.

Invoicing and Payment: We will invoice Clients according to the schedule specified in the Statement of Work. Unless otherwise agreed in writing, payment is due within thirty calendar days from the date of invoice. We reserve the right to charge interest on overdue amounts at the rate of one and a half percent per month, or the maximum rate permitted by applicable law, whichever is lower.

Expenses: Reasonable travel and out-of-pocket expenses incurred by CVB Ventures LLC in connection with the provision of Services that are pre-approved in writing by the Client shall be reimbursed by the Client. Expense reports with supporting documentation shall be provided with our invoices.

Taxes: You are responsible for all sales, use, value-added, withholding, and other taxes and duties associated with the Services, excluding taxes based on our net income. If we are required to pay any such taxes, you shall reimburse us for those amounts.

Fee Changes: We reserve the right to modify our fees for Services upon thirty days written notice. Fee changes will not apply to Services already in progress under an existing Statement of Work, but will apply to any renewal, extension, or new engagement initiated after the effective date of the change.

Suspension for Non-Payment: If any payment is overdue by more than fifteen calendar days, we reserve the right to suspend the provision of Services until all outstanding amounts are paid in full. Suspension of Services does not relieve you of your obligation to pay fees for Services already performed.

8. Confidentiality

Both parties acknowledge that in the course of performing Services, each may receive or have access to Confidential Information belonging to the other party. Each party agrees to hold the other parties Confidential Information in strict confidence and to take all reasonable precautions to protect such information.

Obligations: The receiving party shall not use the disclosing parties Confidential Information for any purpose other than as necessary to perform its obligations or exercise its rights under these Terms of Service and any applicable Statement of Work. The receiving party shall not disclose Confidential Information to any third party without the disclosing parties prior written consent, except to the receiving parties employees, contractors, and agents who have a need to know and who are bound by confidentiality obligations at least as restrictive as those set forth in these terms.

Exceptions: Confidential Information does not include information that: is or becomes publicly available without breach of these terms by the receiving party; was already known to the receiving party at the time of disclosure, as evidenced by written records; is independently developed by the receiving party without use of or reference to the disclosing parties Confidential Information; or is rightfully obtained by the receiving party from a third party without an obligation of confidentiality.

Compelled Disclosure: If the receiving party is required by law, regulation, or court order to disclose any Confidential Information, it shall, to the extent legally permitted, provide the disclosing party with prompt written notice so that the disclosing party may seek a protective order or other appropriate remedy.

Post-Termination: Upon termination or expiration of an engagement, each party shall, at the disclosing parties request, return or destroy all copies of Confidential Information in its possession, except that each party may retain one copy for archival and legal compliance purposes, subject to continuing confidentiality obligations.

9. Data Protection and Privacy

We respect your privacy and are committed to protecting your personal information. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms of Service. By using our website and services, you consent to the practices described in our Privacy Policy.

Client Data: In providing Services, we may process data on your behalf, including personal data of your employees, customers, or users. The terms governing such data processing shall be set forth in a Data Processing Addendum or comparable provision in the applicable Statement of Work. We will process such data only in accordance with your documented instructions and for the purpose of providing the Services.

Security Measures: We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of personal information and Client data in our possession. These measures are described in more detail in our Privacy Policy. You acknowledge that no security measures are impenetrable and that we cannot guarantee the absolute security of data transmitted over the Internet.

Data Breach: In the event of a confirmed data breach affecting Client data, we will notify you without undue delay and provide you with reasonably available information about the nature and scope of the breach. We will cooperate with you in good faith to investigate the breach and to comply with any applicable breach notification obligations.

10. Service Level Commitments

For Managed Technology Services and other ongoing service engagements, we commit to specific service level objectives as defined in the applicable Statement of Work. These service level objectives may include uptime targets, response times, resolution times, and other measurable performance criteria.

General Standards: We agree to perform all Services in a professional and workmanlike manner, consistent with industry standards applicable to computer systems design and integration services. Our personnel shall possess the qualifications, skills, and experience necessary to perform the Services competently.

Service Credits: In the event that we fail to meet agreed service level objectives and such failure is not excused by an exclusion defined in the Statement of Work, the applicable remedy, typically in the form of service credits against future fees, shall be as specified in the Statement of Work. Service credits shall be your sole and exclusive remedy for our failure to meet service level objectives.

Exclusions: Service level objectives do not apply to failures caused by: your acts or omissions or those of your agents or contractors; your equipment, software, or network; force majeure events; scheduled maintenance, provided we give reasonable advance notice; or any suspension of Services in accordance with these terms.

Continuous Improvement: We are committed to continuously improving the quality and reliability of our Services. We regularly review our service delivery metrics and implement corrective actions to address performance trends and prevent recurrence of incidents. We welcome your feedback on our service delivery at any time.

11. Limitation of Liability

To the fullest extent permitted by applicable law, the liability of CVB Ventures LLC and its officers, directors, employees, agents, and affiliates arising out of or in connection with these Terms of Service, the website, or the Services, whether in contract, tort (including negligence), strict liability, or any other theory of liability, shall be limited as follows:

Exclusion of Certain Damages: In no event shall CVB Ventures LLC be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or cost of procurement of substitute goods or services, regardless of whether such damages were foreseeable and whether or not we were advised of the possibility of such damages.

Cap on Liability: Our total aggregate liability for any and all claims arising out of or related to these Terms of Service, the website, or the Services shall not exceed the total amount of fees paid or payable by you to CVB Ventures LLC under the applicable Statement of Work during the twelve-month period immediately preceding the event giving rise to the claim. If no fees have been paid, our total liability shall not exceed one thousand United States Dollars.

Basis of the Bargain: You acknowledge and agree that the limitations of liability set forth in this section are a fundamental basis of the bargain between you and CVB Ventures LLC, and that we would not be able to provide the Services to you on an economically reasonable basis without these limitations.

Application: Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights. In such cases, our liability shall be limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless CVB Ventures LLC and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys fees) arising out of or relating to:

Your Conduct: Your violation of these Terms of Service or any applicable law, regulation, or third-party right, including any intellectual property right, privacy right, or publicity right.

Your Content: Any information, data, materials, or content you submit, post, transmit, or otherwise make available through our website or in connection with our Services.

Your Use: Your use of our website and Services, including any unauthorized use of your account credentials by any third party, whether or not with your knowledge or consent.

Procedure: We shall provide you with prompt written notice of any claim subject to indemnification under this section. You shall have sole control over the defense and settlement of the claim, provided that you may not enter into any settlement that imposes any obligation or liability on us without our prior written consent. We reserve the right to participate in the defense of any claim at our own expense.

13. Termination

These Terms of Service remain effective until terminated by either party in accordance with the provisions set forth in this section. Termination of these Terms of Service does not automatically terminate any active Statement of Work, which shall be governed by its own termination provisions.

Termination by You: You may terminate these Terms of Service at any time by discontinuing your use of our website and notifying us that you no longer wish to engage our Services. If you have an active Statement of Work, the termination provisions of that Statement of Work shall apply, and early termination fees may be payable as specified therein.

Termination by Us: We may terminate or suspend your access to our website and Services, in whole or in part, immediately and without prior notice or liability, under the following circumstances: you breach any material provision of these Terms of Service and fail to cure such breach within fifteen calendar days after receiving written notice; you become insolvent, file for bankruptcy, or have bankruptcy proceedings instituted against you; or we determine, in our reasonable discretion, that your continued use of our website or Services poses a security, legal, or reputational risk.

Effects of Termination: Upon termination, your right to access and use our website and Services shall immediately cease. You shall promptly pay all outstanding fees for Services performed through the date of termination. The provisions of these Terms of Service that by their nature should survive termination shall so survive, including but not limited to provisions concerning intellectual property, confidentiality, limitation of liability, indemnification, and dispute resolution.

14. Dispute Resolution

We believe that most disputes can be resolved amicably through good-faith negotiation between the parties. Accordingly, before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms of Service through the following procedure:

Informal Negotiation: The party raising a dispute shall provide the other party with a written notice describing the nature and basis of the dispute and the relief sought. The parties shall then engage in good-faith negotiations for a period of at least thirty calendar days from the date of receipt of the notice. Either party may involve senior management representatives to facilitate resolution.

Mediation: If the dispute is not resolved through informal negotiation within the thirty-day period, the parties agree to submit the dispute to non-binding mediation administered by a mutually agreed mediator. The mediation shall take place in Salt Lake County, Utah, unless the parties agree otherwise. The costs of mediation shall be shared equally by the parties.

Arbitration or Litigation: If the dispute remains unresolved after mediation, either party may pursue its claims through binding arbitration or litigation, as mutually agreed. If the parties cannot agree on the forum, either party may commence an action in a court of competent jurisdiction as specified in the Governing Law section below.

Class Action Waiver: To the fullest extent permitted by applicable law, you agree that you may bring claims against CVB Ventures LLC only in your individual capacity and not as a plaintiff or class member in any purported class, representative, or consolidated proceeding.

15. Governing Law

These Terms of Service and any dispute, claim, or controversy arising out of or relating to them, whether in contract, tort, or otherwise, shall be governed by and construed in accordance with the laws of the State of Utah, without giving effect to its conflict of law principles.

Jurisdiction: Subject to the dispute resolution provisions set forth above, the parties irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Salt Lake County, Utah, for the resolution of any disputes arising out of or relating to these Terms of Service. You waive any objection to venue or jurisdiction based on the doctrine of forum non conveniens.

Waiver of Jury Trial: To the fullest extent permitted by applicable law, each party hereby waives any right to trial by jury in any legal proceeding arising out of or relating to these Terms of Service or the transactions contemplated hereby.

International Users: If you access our website or Services from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. You agree that the laws of the State of Utah, excluding its conflict of law rules, shall govern these Terms of Service and your use of the website and Services.

16. Changes to Terms

We reserve the right to modify or replace these Terms of Service at any time at our sole discretion. When we make changes, we will revise the Last Updated date at the top of this page. We may also provide additional notice, such as a notification on our website homepage or an email to registered users, for material changes.

Periodic Review: We encourage you to review these Terms of Service periodically to stay informed about the conditions that govern your use of our website and Services. Changes to these terms are effective when posted, unless a later effective date is specified. Your continued use of our website or Services after any modification constitutes your acceptance of the revised terms.

Disagreement with Changes: If you do not agree with any modified terms, you must discontinue your use of our website and Services and, if you have an active Statement of Work, contact us to discuss the impact of the changes on your engagement. Any changes to these Terms of Service will apply prospectively only and will not retroactively affect rights or obligations that accrued prior to the effective date of the change.

No Waiver: No waiver of any provision of these Terms of Service shall be effective except pursuant to a written instrument signed by the party waiving compliance. No failure or delay by either party in exercising any right under these terms shall operate as a waiver of that right.

17. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you need to provide a legal notice, please contact us using the details below. We aim to respond to all inquiries within two business days.

Company Name: CVB Ventures LLC

Mailing Address: 521 E 3RD Ave, Salt Lake City, UT 84103-2973, United States

Email Address: reach@machen.hair

Phone Number: +1 (219) 474-1960

Website: https://www.machen.hair

Legal Notices: Any formal legal notices required or permitted under these Terms of Service shall be sent by email to reach@machen.hair with a copy sent by certified mail, return receipt requested, to our mailing address above. Notice shall be deemed effective upon receipt, as evidenced by a delivery confirmation for email or by the signed return receipt for mailed notice.

Severability: If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these terms shall continue in full force and effect.

Thank you for taking the time to read and understand these Terms of Service. We look forward to working with you.